Knowledgebase: Help and Support > General
I've ordered the book(s) how long should I expect to wait for them to arrive?
Posted by - NA -, Last modified by Phil Doolan on 15 May 2012 02:14 PM
We aim to dispatch all goods with 24 hrs of the order/payment being received (excluding weekends and public holidays)

We ship all physical products via the Royal Mail and normally they take between 3 & 5 clear working days but this can take more time and is out of our control.

If after the 5 clear working days after dispatch your product has still not arrived, please create a support ticket and include in there the exact email address used to place the order along with the order ID emailed to you at the time and the exact address you requested the delivery to go to. We cannot be held responsible for mistakes you may make whist entering the delivery address.

Please Note; products requested to be sent overseas will take longer.

We cannot class a product missing until 15 working days have passed (for UK deliveries) overseas deliveries can take even longer.

For digital download products and email will be sent to you with instructions and passwords (where needed)

Best wishes

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