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PLEASE BE ADVISED THAT I HAVE A PERSONAL INBOX IN THE PRIVATE MEMBERS SITE BUT I DO NOT HAVE AN EXTERNAL EMAIL ACCOUNT FOR YOU TO USE. Also, please be aware that it is not always possible for me to respond to all of the messages I receive and site member...
The help and support centre which we have implemented for your benefit allows you to contact us through the means of raising tickets which will be responded to by a member of our dedicated support team. We have found this method to be straightforward and ...
Occasionally we may send an email from the support centre to you, even though you are not yet registered with this service. We may do this if we need to contact you about your account and as we hold your email address in our database this will be s...
We are based on the south coast of the United Kingdom and therefore work on Greenwich Mean Time (GMT) The support suite is staffed every weekday excluding public holidays, although someone does monitor this even then. As an online company we feel...
I get asked quite often who answers these support tickets. Well, the answer is any member of the support team can answer the tickets, but they are given the tickets by either me or Phil as we vet any message personally before they are answered. Phil dea...
The membership site is designed to allow like minded people to interact, share their journey and generally keep up with the latest updates. Although you can contact us there, it is much better to contact us here if you have a question that does not ...
As I am sure your aware emails are not guaranteed to arrive in your inbox, things happen to them all the time. However, we need messages to get through to you and you need a way to get messages to us in a guaranteed manner, so some clever spark came...
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